how to order
how to prepare artwork
payment options
printing policy
process duration
collection or delivery


















8 easy steps to make an order


Step 1
Step 2
Step 3
Step 4
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step4
Choose product and
get instant quote / Call
us for others enquiry.

Prepare files and
email to us / Enquiry for
artwork design solutions.

Make payment by cash,
cheque, bank transfer
or internet banking.

Received artwork

soft copy
proof from us.














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Step 8 - Final
Step 7
Step 6
Step 5
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Self collection / Delivery.

Printing in process.

Artwork confirmation.

Visit us for colour proof.


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FAQs: Order

Q1. Can you send a sales person to our office?
A. No. If you need any assistance, please email or contact us directly. (back to top)

Q2. How do I get a custom quote?

A.


Please email us your request via our enquiry form (Click here for the form).
NOTE: we may not respond within the same day if the items you requested for is complicated or not clear. (back to top)

Q3. Will you match a sample I print out on my own printer, or a previously printed sample?

A.





There is no guarantee that your finished piece will approximate with your printed sample. This is due to the widely varying results from different output devices including inkjet and laser printers, continuous tone proofing devices, high resolution film-based proofs, and different than true offset lithography. Even from one commercial printing firm to another, there can be significant differences in results. In particular, inkjet and laser prints are known to look substantially different than true offset lithography. Please look at our "printing policy" for more information. (back to top)

Q4. Can I get a discount if I reorder my job?

A.


Our price are fixed and good for per order only. No further discount may be given except during our promotions period. (back to top)

Q5. How do I send my files to you?

A.


You may send in the final files via email (if its less than 10mb), thumb drive, CDs, DVDs, FTPs or through website such as www.wetransfer.com or www.dropbox.com. (back to top)

Q6. How long does it take for me to get the proof of my job?

A.


You will receive a low resolution digital proof via email within 24hours. This proof IS NOT a colour proof but only serve as a confirmation that we are printing the correct files. (back to top)

Q7. Will I always receive exactly the quantity I order?

A.



Most of the time, we deliver to you slightly more than you ordered, free of charge. Printing industry trade standards allow for underages of up to 5%. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 5% over the minimum quantity you need. (back to top)

Q8. What if I want to change something on my order after I've placed it or approved the proof?

A.


You may still change the order. However, it depends on which stage of production the item is in. If the printing was done, you cannot change anything. (back to top)

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